Customer Care Specialist - Social Media (Banking Sector)

Join Mitracomm Ekasarana as a Customer Care Specialist for Social Media in the Banking Sector and become a key player in delivering exceptional digital customer service. In this dynamic role, you will engage with customers across various social media platforms, providing timely and accurate responses to their inquiries and concerns. As part of our dedicated customer care team in Tangerang, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and efficiency.

Mitracomm Ekasarana is a leading provider of innovative solutions for the banking sector, committed to enhancing customer experience through cutting-edge technology. With a strong reputation for excellence, we offer a supportive and collaborative work environment where your contributions are valued and recognized.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Monitor and respond to customer inquiries and complaints on various social media platforms, including Facebook, Instagram, Twitter, and WhatsApp.
• Provide accurate and timely information to customers, ensuring their queries are resolved efficiently.
• Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
• Utilize CRM systems such as Salesforce or HubSpot to manage customer interactions and track resolution status.
• Analyze customer feedback and identify trends to improve our social media customer care strategies.
• Adhere to company policies and procedures, ensuring compliance with banking regulations and standards.
• Participate in training and development programs to enhance your skills and knowledge in customer care.
• Contribute to the team's overall performance metrics, including response time, resolution rate, and customer satisfaction scores.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the banking sector.
• Proficient in using social media platforms and CRM systems.
• Excellent written and verbal communication skills in Indonesian.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Customer-centric mindset with a passion for delivering exceptional service.
• Familiarity with banking regulations and industry standards is a plus.

🛠️ Keahlian

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