BPO Trainer (Immediate Start) - Remote in Bali

Are you a passionate BPO Trainer with a knack for developing top-tier customer service talent? Private Advertiser is seeking an experienced professional to join our dynamic team and shape the future of our call center operations—remotely from Bali. In this role, you will be responsible for training and mentoring our agents to ensure they meet our high standards of customer service. With a competitive salary of Rp 6,500,000 - Rp 7,500,000 per month, this is an excellent opportunity to grow your career in the BPO industry.

At Private Advertiser, we pride ourselves on our commitment to excellence and innovation. Our call center is at the heart of our operations, and we are looking for a dedicated trainer to help us maintain our reputation for outstanding service. As a BPO Trainer, you will work closely with our team to develop training programs that align with our company values and goals. This role offers the flexibility of remote work, allowing you to balance your professional and personal life while making a significant impact on our operations.

📋 Tanggung Jawab Pekerjaan

• Develop and deliver training programs to improve agent performance and customer service skills.
• Conduct regular assessments and provide feedback to ensure continuous improvement.
• Mentor and coach agents to help them achieve their full potential.
• Stay updated with industry best practices and incorporate them into training materials.
• Collaborate with team leaders to align training goals with overall business objectives.
• Monitor and report on training effectiveness and agent performance metrics.
• Ensure compliance with company policies and industry regulations.
• Participate in team meetings and contribute to the development of training strategies.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience as a BPO Trainer or similar role in customer service or training.
• Proven track record of developing and implementing effective training programs.
• Strong knowledge of customer service best practices and industry standards.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in English, both written and spoken.
• Familiarity with BPO tools and software such as CRM systems, call center software, and training management systems.
• Bachelor's degree in a related field (preferred but not required).

🛠️ Keahlian

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