Guest Relations Officer (Hospitality & Tourism)

Join Le Quartier Restaurant, a premier dining destination in Bali, as our next Guest Relations Officer and become the heart of our hospitality experience. In this dynamic role, you’ll be the first point of contact for our guests, ensuring every visit is memorable. With a reputation for excellence, Le Quartier Restaurant is known for its warm and inviting atmosphere, where every guest is treated like family. Located in the heart of Bali, our restaurant offers a unique blend of local and international cuisine, served in a stylish and elegant setting. As a Guest Relations Officer, you'll play a crucial role in enhancing the guest experience, from the moment they step through our doors until they leave satisfied and eager to return.

In this role, you will be responsible for greeting guests, addressing their needs, and ensuring their dining experience is seamless and enjoyable. You will work closely with our team to maintain high standards of service, and you will be the voice of our restaurant, representing our brand and values to every guest. This is an opportunity to be part of a vibrant and growing team in Bali, where your dedication and passion for hospitality will be rewarded with a competitive salary and a range of benefits.

Le Quartier Restaurant is more than just a place to eat; it's a destination where guests can enjoy delicious food, exceptional service, and a welcoming atmosphere. As our Guest Relations Officer, you will be at the forefront of this experience, ensuring that every guest feels valued and appreciated. Join us and be part of a team that is committed to delivering outstanding hospitality and creating unforgettable dining experiences.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, ensuring they feel valued and appreciated.
• Address guest inquiries and concerns, providing prompt and professional assistance.
• Coordinate with the kitchen and other departments to ensure timely and accurate delivery of orders.
• Uphold high standards of cleanliness and presentation, maintaining a welcoming and inviting atmosphere.
• Assist in managing reservations and table assignments to optimize seating and ensure a smooth dining experience.
• Provide exceptional customer service, going above and beyond to exceed guest expectations.
• Collaborate with the team to maintain a positive and supportive work environment.
• Participate in training and development programs to enhance your skills and knowledge in hospitality.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a hospitality or customer service role, preferably in a restaurant or hotel setting.
• Strong communication and interpersonal skills, with the ability to build rapport with guests and team members.
• Excellent problem-solving skills, with the ability to handle challenging situations calmly and professionally.
• Familiarity with POS systems and restaurant management software, such as QuickBooks or Toast.
• Ability to work in a fast-paced environment, with the flexibility to adapt to changing priorities and demands.
• Proficiency in English, both written and spoken, as it is the primary language of communication in our restaurant.
• Ability to work well under pressure and meet tight deadlines.
• Enthusiasm for food and beverage, with a genuine passion for creating memorable dining experiences.

🛠️ Keahlian

Lowongan Terkait